Terms of business

Our service to you

Because of our wide range of providers we are able to discuss your demands and needs and establish a product best suited to you.

Your duty to us

We will ask for and seek all relevant information from you in order to recommend an appropriate product. You must supply us with the requested information, as failure to do so, or to provide incorrect information may lead to you buying an inadequate product, or worse, the Insurer may not pay a claim. Insurer’s request all “material facts” to be disclosed, which may be described as any fact, if known, which may be likely to influence their decision to accept a risk and on what terms. If any information supplied changes during the course of the policy period you must notify us immediately as this may influence the cover and policy terms and conditions.

Confidentiality / Data Protection Act

We will treat all customers’ personal information in a confidential manner and we will ask a series of questions to ensure that we are speaking to our customer and not a person who is not authorised to ask questions or to give instructions to us.

We can only take instructions to effect or to alter a policy in some way from the Policyholder or their legal representative. Your data is held in compliance with the legislative requirements.

Our Quotation to You

All premiums quoted are inclusive of HM Government Insurance Premium Tax.

We reserve the right to withdraw premium indications before they are taken up and to apply any changes notified to us by underwriters after the indication has been given.

Evidence of No Claims bonus:

In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the commencement date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide bonus proof and you failing to pay any increased premium, you will be asked to pay a time on risk charge based on the total gross premium plus a cancellation fee.

Cancellation

You have certain rights of cancellation in the early stages of a policy life and these are shown in the insurers policy details document.

Policies vary between insurers but be aware that cancellation refunds are not given after a claim and are otherwise calculated on a short period scale weighted in favour of the insurers, as their costs are similar whether a policy has run for one day or for one year. Also please be aware that we do not refund commission since this is earned for arranging the policy (unless you are replacing the policy through our agency with another insurer).

Our charges

We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we may charge a fee of up to £25.00 to cover our administration. Charges for arranging commercial products will be declared to you on a case-by-case basis. A charge of up to £25.00 may be made in the event of a default, failure to pay, or recorded delivery letters. This charge may be made each and every time this occurs. We may also in certain circumstances charge a one-off fee at anytime. This would normally apply where we receive either little or no commission, or where we provide extended or additional services.

Commission on Commercial business

You may request details of commission we receive from Insurers and on request, we will also provide you with a list of those insurers with whom we are able to place the particular product arranged.

Instalments

If your payment is arranged by instalments a credit agreement is issued. Your attention is drawn to the terms and conditions of the agreement as charges are made for interest and administration.

Ownership

There is no ownership between any insurer and ourselves.

Tacit renewals

In the event that your renewal is being paid by Insurer instalments, we will notify you, prior to renewal date of the premium and terms and conditions, which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.

Premiums received

In the event that Insurers grant risk transfer, we will hold money received from you as agent of the insurer, otherwise money received will be held as client money in a statutory trust bank account.

Complaints Procedure

Should you have any cause for complaint please contact the Manager in the first instance, in order that the situation may be resolved to your satisfaction. In the event that we are unable to resolve your complaint, we will write to you within five working days advising you of the person who will be investigating the circumstances. In the event that your complaint is still outstanding after a further four weeks, we will write to you again advising you of the reasons for the delay and giving a timescale in which you will hear from us again. Should you wish to take the matter further you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% for those products where insurance is compulsory. Non-compulsory products are covered on a flat 90% basis. Further information about compensation scheme arrangements is available from the FSCS.

Law

This agreement shall be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the (non) exclusive jurisdiction of the relevant Court.

Regulation

Premier Insurance Centre Ltd, 426 High Street, Winsford, Cheshire, CW7 2DS is authorised and regulated by the Financial Conduct Authority. Our authorisation number is 306607 and our permitted business is arranging general insurance contracts.

You can check this on the register by visiting www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.